Transfering calls
3️⃣

Transfering calls

Your Dialzara agent can transfer calls to another number if requested by the caller.

This is useful if you want your agent to pre-qualify a caller before handing it off to a live agent.

First, click on the “Add/Edit” button under Actions.

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Next, do the following:

  1. Enable the “Transfer Calls” option.
  2. Enter the phone number you want your agent to transfer calls to.
  3. Write a message for the agent to say before initiating the call transfer.
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4. Close the actions window, then open your agents training guide.

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In the training guide, paste the below text exactly into your training guide. 

---
## Call Transfers

- **If you feel the caller is expecting you to transfer their call:**
  - Output your response by using a tool.
  - **Do not generate any other text in your response.**
  - **Never read the phone number out loud when transferring.**
---
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Congratulations! Your Dialzara AI agent will now transfer calls when requested.

Next > set up your integrations