Your Dialzara agent can transfer calls to another number if requested by the caller.
This is useful if you want your agent to pre-qualify a caller before handing it off to a live agent.
First, click on the “Add/Edit” button under Actions.
Next, do the following:
- Enable the “Transfer Calls” option.
- Enter the phone number you want your agent to transfer calls to.
- Write a line for the agent to say before initiating the call transfer.
- Press save, then copy the line from step 3.
5. Close the actions window, then open your agents training guide.
- In the training guide, paste the line from step 3, along with any instructions you want the agent to take before transfering the call.
- Click “Update” to save the training guide.
Congratulations! Your Dialzara AI agent will now transfer calls when requested.
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